Privacy Policy

Last updated: January 7, 2025

Our Commitment: KITEAI is designed to protect the privacy and security of incarcerated individuals and their families while providing AI-powered messaging services through the SECURUS platform.

1. Information We Collect

We collect information necessary to provide our AI messaging service and manage subscriptions.

Account Information

  • Name, email address, and phone number of account holders
  • Contact information for incarcerated loved ones (SECURUS IDs)
  • Subscription and billing information
  • Account credentials and authentication data

Service Usage Information

  • eMessage content passed through KITEAI Service Representatives to our AI system
  • AI service requests and responses
  • TASK and FOLLOW configurations
  • Usage patterns and service metrics

2. How We Use Your Information

We use collected information exclusively to:

  • Process AI requests and deliver responses via SECURUS eMessages
  • Manage subscriptions and billing for incarcerated individuals
  • Route requests to appropriate AI services (OpenAI, Anthropic, Perplexity, Google Gemini)
  • Provide customer support and respond to inquiries
  • Improve our AI routing and response quality
  • Comply with correctional facility requirements and regulations

3. Information Sharing and Disclosure

We maintain strict confidentiality of all communications and information:

AI Service Providers

We share request content only with the AI service providers necessary to generate responses. These providers process data under strict confidentiality agreements.

SECURUS Integration

We interact with SECURUS solely to send and receive eMessages on behalf of our Service Representatives. No personal data is shared beyond what's required for message delivery.

Legal Compliance

We may disclose information when required by law, court order, or to comply with correctional facility regulations.

Important: Service Representatives never read your eMessages - they only pass them to our AI system for processing. Only the incarcerated individual can see their request and response content. Family members who manage subscriptions do NOT have access to message content.

4. Data Security

We implement comprehensive security measures designed for correctional environments:

  • End-to-end encryption for all data transmission
  • Secure cloud infrastructure on Microsoft Azure
  • Regular security audits and compliance reviews
  • Access controls limiting data to authorized personnel only
  • Compliance with correctional facility security requirements
  • Automated content filtering for prohibited content

5. Your Rights and Choices

Account Holders

  • Access and update account information
  • Manage subscriptions and contacts
  • Cancel subscriptions at any time
  • Request account deletion

Incarcerated Users

  • Control what requests are sent to KITEAI
  • Manage TASK and FOLLOW preferences
  • Request deletion of stored responses
  • Opt-out through their account holder

6. Data Retention

We retain data according to the following policies:

  • Account Information: Retained while account is active and for 90 days after closure
  • eMessage Content: Retained for 180 days to support user inquiries and service improvement
  • AI Responses: May be retained longer for quality assurance and model improvement
  • Billing Records: Retained as required by financial regulations (typically 7 years)

7. Special Considerations for Correctional Settings

KITEAI operates within the unique requirements of correctional facilities:

  • All content may be subject to facility monitoring as per SECURUS policies
  • We comply with facility-specific content restrictions
  • Service availability depends on facility approval and SECURUS access
  • We cooperate with legitimate law enforcement requests

8. Children's Privacy

KITEAI is not intended for use by children under 18. Account holders must be 18 or older to create accounts and manage subscriptions.

9. International Data Processing

Your data may be processed by AI services located in various countries. We ensure all providers maintain appropriate data protection standards.

10. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify account holders of material changes via email and post updates on our website.

11. Contact Us

If you have questions about this privacy policy or our data practices:

Email: [email protected]
Support: [email protected]
Phone: +1 (555) 123-4567

For incarcerated individuals: Please send privacy-related questions to your KITEAI Service Representative via eMessage. They will forward your questions to our support team.

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