Support Center

Any resident with access to SECURUS eMessages can use KiteAI, once a friend or family member subscribes and adds them as a Contact.

KiteAI saves your loved ones' valuable time by handling all your information requests—faster, more thoroughly, and using the best AI services in the world. This means your conversations with family can focus on what matters most: personal connection and support.

1. Visit www.kiteai.net and create an account
2. Add your incarcerated loved one as a Contact using their SECURUS information
3. Purchase a $25/month subscription for them
4. They'll receive a welcome eMessage with instructions to get started

No! KiteAI works directly through your SECURUS tablet and the standard eMessage system. No new apps or complicated steps required.

1. Make Sure You're Set Up: Have a friend or family member visit www.kiteai.net to create an account, add you as a Contact, and purchase your subscription.
2. Compose Your First Request: On your SECURUS tablet, open the eMessage app and start a new message to your KiteAI Service Representative Contact. Type your question clearly, for example:
   • "List the top 10 self-help books on Amazon, with ratings and summaries."
   • "Summarize the Wikipedia article on Ireland, including history, culture, and government."
   • "FOLLOW: @realDonaldTrump on X. Every Friday, send me all his posts from that week."
3. Send Your eMessage: Review your request and send it as you would to any other Contact. Standard SECURUS stamps are required.
4. Wait for Your Response: Your request will be processed by KiteAI's AI services. Responses typically arrive within minutes, though delivery time varies by facility.
5. Explore and Ask More: Try different types of requests: research, creative writing, sports stats, social media updates, images, and more!

Residents can request:

• Research (books, news, Wikipedia, legal info)
• Sports stats and fantasy football tracking
• Social media monitoring (X, Facebook, TruthSocial)
• Creative writing (letters, poems, stories)
• Educational help (GED, job skills, language learning)
• Scheduled TASKS (recurring updates, reminders)
• Image generation (greeting cards, diagrams - up to 5 per message)

Residents can send a FOLLOW request like: "FOLLOW: @realDonaldTrump on X DELIVERED 'every Friday'" and KiteAI will send all the posts made that week, including images and text transcriptions when possible. This keeps them connected to social media without direct internet access.

You can schedule recurring requests using simple language. KiteAI will deliver fresh, timely information as often as you want. For example:

• "TASK: Send me my stock portfolio update every Monday at 9am"
• "TASK: Weekly summary of new bills introduced in Congress related to criminal justice reform"
• "TASK: Fantasy football stats for my team every Sunday evening"

Absolutely! You can request information about any topic on Wikipedia. For example:

• "Summarize the Wikipedia article on Nelson Mandela, including key dates and achievements."
• "Explain the Wikipedia page about Ireland, with history, culture, and population stats."
• "What does Wikipedia say about quantum physics?"
• "Give me the Wikipedia overview of the American Civil War."

Our AI Service usually takes a few minutes to process your request. The eMessage is sent immediately, but arrival in your inbox varies depending on the facility and SECURUS procedures. If a response is long, it will be automatically split into multiple eMessages.

With the $25/month subscription, residents can send unlimited AI requests. Each eMessage can contain up to 20,000 characters and 5 images. Standard SECURUS stamp rates apply for sending and receiving messages.

• $25 per month for unlimited AI requests
• Standard SECURUS eMessage stamp rates apply for sending and receiving messages
• No hidden fees - all features included
• Cancel or modify subscription anytime

• ✅ Unlimited AI-powered requests and responses
• ✅ Up to 5 images per eMessage (intelligently formatted)
• ✅ Weekly eMessages with tips, guides, and examples
• ✅ A printed user guide mailed to you
• ✅ TASK automation features
• ✅ FOLLOW social media monitoring
• ✅ All AI services included (OpenAI, Anthropic, Perplexity, Google Gemini)

• Be specific: "List the top 10 self-help books on Amazon, with ratings and summaries."
• Set your format: "Summarize the news in bullet points" or "Format as a table."
• For images, describe exactly what you want: "Create a photorealistic image of a sunrise over mountains."

Yes! You can request answers, information, images, schedule TASKS, and FOLLOW multiple social media accounts—all at once in a single eMessage.

Once subscribed, you'll receive weekly eMessages with examples, tips, and guides. Plus, your printed user guide will help you get the most out of every feature.

Yes. All messages are processed securely and KiteAI is designed to comply with correctional facility requirements. Service Representatives never read your loved one's eMessages - they only pass them to our secure AI system which routes them to the optimal AI service for processing.

No. Only you (the resident) can see your requests and responses. Service Representatives never read your messages - they only pass them to our AI system for processing. Your family cannot see your messages unless you choose to share them.

No, all eMessage AI Requests are sent directly to KiteAI Service Representatives via SECURUS who pass them on to an AI system which routes them to the optimal AI Service to answer the Request. Then KiteAI delivers the AI Service Response directly to your SECURUS Inbox. All eMessages are sent/received from KiteAI, not from your family or friends.

Send support requests to your KiteAI Service Representative via eMessage - they'll be automatically forwarded to our support team. Your family can also reach out through www.kiteai.net.

Your family or friend who manages the subscription can adjust or cancel it anytime through their account at www.kiteai.net.