Support Center

Any resident with access to SECURUS eMessages can use KiteAI, once a friend or family member adds them as a contact and subscribes them to the service.

KiteAI saves your loved ones' valuable time by handling all your information requests—faster, more thoroughly, and using the best AI services in the world. This means your conversations with family can focus on what matters most: personal connection and support.

1. Visit www.kiteai.net and press the Get Started button
2. Add your incarcerated loved one as a Contact using their SECURUS information
3. Purchase a $25/month subscription for them
4. They'll receive a welcome eMessage with instructions to get started

No! KiteAI works directly through the SECURUS tablet and the standard eMessage system. No new apps or complicated steps required.

1. Make Sure You're Set Up: Have a friend or family member visit www.kiteai.net to click the Get Started button, add you as a Contact, and purchase your subscription.
2. Compose Your First Request: On your SECURUS tablet, open the eMessage app and start a new message to your KiteAI Service Representative Contact. Type your question clearly, for example:
   • "List the top 10 books about living off the grid. Include publisher, author, price, ratings and summaries."
   • "Get Wikipedia article on Canada, including history, culture, and government."
   • "IMAGE: A photo of Mona Lisa having breakfast with Leonardo Da'Vinchi"
3. Send Your eMessage: Review your request and send it as you would to any other Contact. Standard SECURUS stamps are required.
4. Wait for Your Response: Your request will be handled by your KiteAI Service Rep and routed for processing immediately. Delivery time varies due to SECURUS and facility review process.
5. Explore and Ask More: Try different types of requests: research, creative writing, sports stats, social media updates, images, and more!

Residents can request:

• Legal Research (case law, statutes, legislation, creative analysis and review/write motions)
• Internet Research (web search for news, books, sports stats, public domain documents, Wikis & more)
• Educational help (GED, job skills, language learning)
• Internet Images (google image search, photos, line art, & more)
• Generate custom images (photos, art, cards & more)
• Sports stats and fantasy football tracking
• Creative writing (motion, letters, essays, poems, songs)
• Social media monitoring (X and BlueSky)
• SCHEDULE: TASKs to repeat daily/weekly for automated reponses

You can SCHEDULE recurring requests using simple language. KiteAI will deliver fresh, timely information as often as you want. For example:

• "TASK: MY-STOCKS SCHEDULE: Sun PM. Stock price/news on MSFT, AAPL, IBM, GM & AMZN."
• "TASK: LEGISLATION SCHEDULE: Monthly on Monday. 500 word summary of new criminal justice bills in CO Congress & Senate"
• "TASK: MY-SCORES SCHEDULE: Every week on Tues 1:00 AM Send NFLBOXSCORES for current week"

Absolutely! You can request information about any topic on Wikipedia. For example:

• "Summarize the Wikipedia article on Dwayne Johnson, including key dates and achievements."
• "Describe in 2500 words Wiki for Ireland, with history, culture, and population stats."
• "What does Wikipedia say about quantum physics?"
• "What is the full quote for 'You can't handle the truth...' from a Few Good Men"

Our AI Service usually takes a few minutes to process your request. The eMessage is sent immediately, but arrival in your inbox varies depending on the facility and SECURUS procedures. If a response is long, it will be automatically split into multiple eMessages.

With the $25/month subscription, residents can send unlimited AI requests. Each eMessage can contain up to 20,000 characters and 5 images per SECURUS limits. Standard SECURUS stamp rates apply for sending and receiving messages.

• $25 per month for unlimited AI requests
• Standard SECURUS eMessage stamp rates apply for sending and receiving messages
• No hidden fees - all features included
• Cancel or modify subscription anytime

• ✅ Unlimited AI-powered requests and responses
• ✅ Up to 5 images per eMessage (intelligently formatted)
• ✅ Free eMessages with tips, guides, and examples
• ✅ A printed user guide mailed to you
• ✅ SCHEDULE automatic TASKs that respond
• ✅ AI Services include (OpenAI, Anthropic, Perplexity, Google Gemini)

• Be specific: "List the top 10 books about living off the grid. Include publisher, author, price, ratings and summaries."
• Set rules: 'provide full details 2500 words, include sources"
• For images, describe exactly what you want: "Create a photorealistic image of a sunrise over mountains."

You can make multiple requests in one eMessage. Mark them clearly to seperate each type of request. You can have up to 5 image generation and 5 text answer requests per eMessage.

Once subscribed, you'll receive free eMessages with examples, tips, and guides. Plus, your printed user guide will help you get the most out of every feature.

Yes. All messages are processed securely and KiteAI is designed to comply with correctional facility requirements. Service Representatives never read your loved one's eMessages - they only pass them to our secure AI system which routes them to the optimal AI service for processing.

No. Only you (the resident) can see your requests and responses. Service Representatives never read your messages - they only pass them to our AI system for processing. Your family cannot see your messages unless you choose to share them.

No, all eMessage AI Requests are sent directly to KiteAI Service Representatives via SECURUS who pass them on to an AI system which routes them to the optimal AI Service to answer the Request. Then KiteAI delivers the AI Service Response directly to your SECURUS Inbox. All eMessages are sent/received from KiteAI, not from your family or friends.

Send support requests to your KiteAI Service Representative via eMessage - they'll be automatically forwarded to our support team. Your family can also reach out through www.kiteai.net.

Your family or friend who manages the subscription can adjust or cancel it anytime through their account at www.kiteai.net.